Request deletion of your DepKeeper license account
You can use this page without installing the app. Free reports do not require a license account.
What will be deleted
After ownership verification and processing, we remove the license account identifier, registered device public keys, encrypted purchase tokens, license status and pending license jobs associated with that account. The request itself is removed when processing is complete.
What will stay
- Your reports, photos, signatures, properties and PDFs remain on your device. To delete these, use the app’s report deletion controls and remove exported copies separately.
- Your Google account and Google Play purchase history are not deleted. This is not a refund or purchase cancellation.
- Existing one-way purchase-token hashes for refunded or revoked purchases are retained to prevent replay. These records contain no report content, email or usable purchase token. No fixed expiry is currently configured for these anti-fraud records.
- Provider recovery copies and security logs follow the provider’s retention. Deletion from backups is not claimed to be immediate.
Once processed, Plus verification will stop for this license account. A previously verified offline entitlement can remain usable until its signed expiry. A later verified sign-in and Google Play restore may recreate a license account for the same owner; deletion does not require buying the product again.
Deletion is a reviewed request, not immediate erasure. A pending payment or acknowledgement must be resolved safely before processing. There is no automated refund.
Support reviews the request queue each working day and aims to complete ownership-verified requests within seven days once any pending payment or acknowledgement is resolved. This is a support target, not an automatic deletion deadline. Keep your request reference and contact support@godiak.com for progress or if verification fails.
Send a deletion request
Use the Google identity connected to your DepKeeper license account. Google sign-in is used to verify this request; it does not buy, restore or delete a Google account.
The license service is currently in staging. Google verification is limited to approved test accounts. If your account is not accepted, use the support request channel below; ownership still needs to be verified.
Request account deletion by email: support@godiak.com
Please do not send your password, verification codes, payment card details, purchase tokens, private photos or rental documents. If you cannot sign in, ask support for an ownership-verification path. We cannot promise deletion of an account whose ownership has not been established.